LUX Indoor POOL Cabin GameRoom Theatre & Hot Tub!

An absolutely amazing place for a the whole family!!

Honest review from a family stay at this “LUX” cabin:Check-in was simple and communication with the host started strong. But when we reported the non-working washer, it took two days for a handyman to show up, it was never fixed, and the host stopped responding afterward. VRBO was notified, VRBO COULD NEVER GET AHOLD OF HOST. VRBO offered to refund their fee on their behalf but host would never answer about compensation. Other issues: washed-out firepit gravel (tripping hazard), unusable cornhole boards, damaged arcade plug and one non-working gun. The pool door “alarm” is delayed several seconds, and the stair gate was useless (our 8-yr-old slid under it). Food/trash was left in multiple rooms. upstairs AC struggled, pool room split unit was unreliable, and the living room TV was painfully slow.On the positive side, the hot tub and pool were great, Wi-Fi was strong, and our kids really enjoyed the bunk/playhouse room, pool table, and theater space for spreading out. These features kept them entertained despite the issues.Overall: not worth its “luxury” rate. It felt average compared to cheaper cabins due to many maintenance problems and lack of follow-through. We even left a rack of firewood and the cabin in better shape than we found it.

Cabin was as beautiful as the pictures show. Host communicated at the highest level of any that I have stayted with. We could not have enjoyed our vacation any more! Theatre room was a nice touch. Smores at the fire pit was a great way to end the day. We really enjoyed our visit to the Smoky Mountains.

We had a great stay. Everybody loved the house. So much to do. Beautiful and clean. Staff was.very helpful. Positive: Beautiful,Clean,Lots to do. Beds were beyond comfortable.

Beautiful place, quiet area. Host very timely with communication. Kids loved the space and the games. Would definitely stay again.